Shipping & Returns
Domestic shipments will arrive within 3-5 Business Days. International Shipments vary.
The cutoff time for same day shipments is 10:00 A.M.
Our carriers are UPS & USPS
We ship out of Los Angeles, CA 90015
If you are not satisfied with your recent order, send it back for a store credit. All returns must be made within five days of receipt of goods. Please let us know by email or leaving a note in the returned package.
email at firstname.lastname@example.org, the email must contain the following:
Order Number #
Style # (Description)
Reason for return: (In a few words explain the problem)
The return request has to be within five days after the merchandise is received. Shipping charges for returns will be paid for by the customer unless the items are damaged or other special circumstances. Most shipping returned cost is almost always less than $10.00.
· Has my order shipped?
Once your order has been shipped you will receive an email with a tracking number and notification that your shipment has been sent. If you do not receive this email within three days after your order, go to your order confirmation email and click on the link that directs your to your confirmation screen to check the status of the order.
· How do I track my Order?
Included in the order confirmation email is a link that directs you to your order confirmation screen that details your purchase and shipment status. If the order is shipped, a hyperlink of numerical numbers will appear at the shipment status section. Click on this link and it will direct you to a UPS live status update screen.
· How long does it take for my package to arrive?
It takes us 1-2 business days to get your order ready for shipment. Once shipped you will receive an email that your order has been fulfilled and ready for pick up by UPS or USPS.
Here is a map of the transit time it takes for a package leaving our site to arrive to your location via UPS Ground:
Here is a map of the transit time it takes for a package leaving our site to arrive to your location via USPS Priority Mail:
· An item is missing from my shipment.
If an item is missing from the shipment please contact us by way of phone or email and we will immediately ship the missing item or issue a refund upon your request.
· My product is missing parts.
If an item appears to be defected, damaged or an anyway not what you thought you were going to receive, please contact us and we will take you through the process of returning the item at no charge and then issue a full refund for the item.
· Do you ship to my country?
We are always expanding our international reach of countries to ship to but at the current time the following countries are eligible for shipping: Canada, Mexico, Australia, United Kingdom, United Arab Emirates, Greece, Philippines.
Pricing and Billing:
· Do I need a resales license?
Only if your business is located in California will we require a tax id.
· Do I have to pay sales tax?
We do not require sales tax for our customers. For California customers we will require a retail reseller's permit to purchase.
· I need a copy of my receipt/invoice.
Go to your order confirmation email to access the link that will take you to your order confirmation page. There you will be able to check the status of your shipment and download the invoice.
· When will my credit appear on my account?
The credit return for your damaged or unwanted item(s) will be applied once that merchandise is received by our warehouse.
· When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).