Shipping & Returns
Domestic shipments will arrive within 3-5 Business Days. International Shipments vary.
The cutoff time for same day shipments is 11:00 A.M.
Our carriers are UPS & USPS
We ship out of Los Angeles, CA 90015
If not satisfied, you may return items for a full refund. Only items from the boutique section are not eligible for returns however any damages will be refunded. Returns must be made within three days of receipt of goods. Returns are accepted with our authorization only. In order to process a return, a phone call has to be made to our office (213) 533-0025) or send us an email at firstname.lastname@example.org, the email must contain the following:
Order Number #
Style # (Description)
Reason for return: (In a few words explain the problem)
The return request has to be within three days after the merchandise is received. Shipping charges for returns will be paid for by the customer unless the items are damaged or other special circumstances. Refused, unclaimed, undeliverable orders or merchandise returned due to customers error are subject to 20% restocking fee in addition to all freight charges.
Any shipping/freight charges will be paid for by the customer.
Our commitment to your privacy:
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address Phone number
How That Information Is Used:
Information we collect is used such as to fill the order, to contact buyers if they have questions, and to send email with special offers
It is our top priority to protect your personal information.
· Has my order shipped?
Once your order has been shipped you will receive an email with a tracking number and notification that your shipment has been sent. If you do not receive this email within three days after your order, go to your order confirmation email and click on the link that directs your to your confirmation screen to check the status of the order.
· How do I track my Order?
Included in the order confirmation email is a link that directs you to your order confirmation screen that details your purchase and shipment status. If the order is shipped, a hyperlink of numerical numbers will appear at the shipment status section. Click on this link and it will direct you to a UPS live status update screen.
· An item is missing from my shipment.
If an item is missing from the shipment please contact us by way of phone or email and we will immediately ship the missing item or issue a refund upon your request.
· My product is missing parts.
If an item appears to be defected, damaged or an anyway not what you thought you were going to receive, please contact us and we will take you through the process of returning the item at no charge and then issue a full refund for the item.
· How do I create an account?
To create an account simply go to any page at Good Stuff Apparel and click on the "Register" link at the top right of the page. You will be directed to the sign up screen that will take you through the process of registering.
· How do I edit my account information?
At any time you can log into your account and change information.
· How much is shipping?
Shipping fees vary with each area code. Keep in mind Good Stuff Apparel is located in Los Angeles and shipping fees will be applied from the Los Angeles "ship from" area code of 90015.
· I received the wrong product.
If you receive the wrong product please notify a representative through email or phone and they will promptly take you through the steps of returning that merchandise at no cost to you. You then have the option of receiving a refund for the items you did not receive or having it re shipped.
· Do you ship to my country?
We are always expanding our international reach of countries to ship to but at the current time the following countries are eligible for shipping: Canada, Mexico, Australia, United Kingdom, Philipines.
Pricing and Billing:
· Do I need a resales license?
Only if your business is located in California will we require a tax id.
· Do I have to pay sales tax?
We do not require sales tax for our customers. For California customers we will require a retail reseller's permit to purchase.
· I need a copy of my receipt/invoice.
Go to your order confirmation email to access the link that will take you to your order confirmation page. There you will be able to check the status of your shipment and download the invoice.
· When will my credit appear on my account?
The credit return for your damaged or unwanted item(s) will be applied once that merchandise is received by our warehouse.
· When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).